FAQ
Questions? We have answers.
Here, you'll find answers to some of the most common questions our customers have about our products, services, and gardening tips.
Administration
What is the balance on my A/R account?
Email accountsreceivable@countryarbors.com and request a copy of your statement and we'll send it over as soon as we're able.
How can I get a copy of a receipt?
You can come in and ask for a printed copy, or email ar@countryarbors.com with your name, business, and additional relevant info.
Do you take credit or debit to make payments on A/R accounts?
We can take credit or debit card payments over the phone or in person, but we prefer cash or check for any A/R account payments. Credit or debit does incur a 3% service charge.
Retail/Plant Products
How much mulch do I need?
Check out our hardwoods need calculations formulas here.
How often should I water my tree?
For the first month after planting, water your plants three times a week. (Unless it rains—and the amount of rain is over three inches—you should still water your plants.)
After the first month, water your plants twice a week.
During hot spells, all plants should be checked (and watched for signs of water need) every three days.
For plants planted in the previous year(s), begin watering them when new foliage or growth appears.
(These guidelines also apply newly planted ones.)
Water deciduous plants until their leaves fall off in the fall. Once the leaves fall off, give the plants a final heavy soaking for the winter.
Water evergreen plants until Thanksgiving. At this time, give the plant a final heavy soaking for the winter.
How much water should I apply?
Plants need to have between 0.5 gallon and 1.5 gallons of water per square foot, per week, applied to them—depending upon the soil type.
Sandy soils—approximately 1.5 gallons of water per square foot, per week.
Good black soil—approximately 1 gallon of water per square foot, per week.
Clay soils—approximately 0.5 gallon of water per square foot, per week.
Note: 0.5 gallon of water per square foot equals approximately 1 inch of water.
- Here’s how to determine what you need:
- Determine the number of square feet that require watering.
- Multiply the number of square feet requiring watering times the rate above (based on your soil type) to determine the total number of gallons of water per week required for the plant.
- The first time you apply water to a new plant, take a 1 gallon jug and measure the output of your hose when it’s set at a trickle rate. You’ll then know how long it will take to apply the amount of water required for the plant.
- To ensure the amount of moisture applied is correct, we recommend watering using the guidelines above, and checking in between each watering.
We don’t publish estimated watering time guidelines. There are many variables, and suggesting that a plant will be watered properly if it’s watered for X number of minutes can be misleading—and result in watering problems. Following the guidelines above, you’ll likely find that it will take 10–30 minutes to water a container-grown plant (depending on its size and soil conditions) and 45–90 minutes to water a balled and burlapped plant (depending on its size and soil conditions
What’s your delivery area?
Coming soon.
How much can you deliver at one time?
Coming soon.
Nursery
Can I plant in the same location as an old tree?
Coming soon.
Who do I contact with concerns about my plants?
Coming soon.
What do the measurements mean in the item description?
The leading number refers to a size, and the meaning of that size depends on the letter that follows.
‘C’ stands for container.
For example, 3C will mean 3 gallon container; 10C means 10 gallon container.
‘B’ means burlap.
The number before B varies depending on the product.
Evergreens—5’B would mean the tree is 5’ tall and the root system is balled and burlapped.
Deciduous trees—1.5B means that the circumference of the trunk of the tree is 1.5” and the root system is balled and burlapped.
What’s the height of this tree?
The heights are going to vary.
Evergreens—the height is part of our descriptor (5’B is 5’).
Deciduous trees—the height is variable, depending on the type of tree, whether it’s in a container, or if it’s balled and burlapped.
